Differences

This shows you the differences between two versions of the page.

--- stacker:support:knownissues [2020/06/23 17:17]
rjlittlefield [Macintosh OS X, accessing external drives may be awkward]
+++ stacker:support:knownissues [2020/09/19 20:56]
rjlittlefield [Settings are retained across uninstall / reinstall]
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 ~~NOTOC~~
-====== Zerene Stacker Known Issues ======
+===== Zerene Stacker Known Issues =====
 Known Issues is a list of unusual problems that can be quite challenging to diagnose and solve from scratch.  We keep this list mainly for our own use in providing support, but we're making it publicly available in case it may be useful to other people also.
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 On Windows 10, usually it is not possible to open the Start > Run dialog.  Instead, you can open a File Explorer window, then in that window's address bar, type in %APPDATA% and hit the Enter key. On some systems, it is also necessary to set the folder view options to "Show hidden files, folders, and drives".  See for example [[http://www.windows10themes.net/guides/how-to-view-the-appdata-folder-in-windows-10/]]
-On **Macintosh OS X**, dragging the application bundle to the trash leaves behind some state information in other files and folders, so that reinstalling the program will not restore the program to a factory-fresh condition.  To get back to a factory-fresh condition, you must manually remove one folder and the files it contains, before reinstalling.  The folder you need to remove is ~/Library/Preferences/ZereneStacker, where ~ denotes your account's home directory.  Note that the ~/Library folder is normally hidden.  To open it, hold down your keyboard's Option (Alt) key while selecting Go > Library in a Finder window.  Be careful that you do not remove other folders in ~/Library/Preferences, as these contain settings for other programs.
+On **Macintosh OS X**, dragging the application bundle to the trash leaves behind some state information in other files and folders, so that reinstalling the program will not restore the program to a factory-fresh condition.  To get back to a factory-fresh condition, you must manually remove one folder and the files it contains, before reinstalling.  The folder you need to remove is ~/Library/Preferences/ZereneStacker, where ~ denotes your account's home directory.  Note that the ~/Library folder is normally hidden.  To open it, hold down your keyboard's Option (Alt) key while selecting Go > Library in a Finder window.  Once you have the ~/Library folder, then find and go into the Preferences folder.  From there, the ZereneStacker folder will be at the bottom of the list, or very close to it.  Be careful that you do not remove other folders or files in ~/Library/Preferences, because these contain settings for other programs.
 Note that removing ~/Library/Preferences/ZereneStacker will also uninstall your license key, so be sure you have a copy of that saved first.  If you do not already have a separate copy of your license key, you can make one by running Zerene Stacker and extracting the key using copy/paste at Options > Registration.